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Exchange Policy

Please make sure items fit according to measurements given on sizing charts or custom measure given as we do not give refunds. No return or exchange for custom size/color items.  

All pictures are actually and correctly taken, please check the size, description and auction pictures before purchase.

No return/exchange for custom order and Cosplay order. Please be cautiously choose your size & color.  

No return/exchange for underwear items and wigs because of sanitary reason.

If there's any problem with the products, please do notify Customer Service by email within 48 hours of receiving your order, or we might not able to offer after sale service.

We possibly use a little different pattern lace than catalog sample picture, but they are same quantity. We are a very small factory, and holding a comparative large catalog at same item, carrying custom sizes. So if for an item online for more than 1 year, each month we stock different material used in the remaking/restocking of this item, similar pattern but same quality laces used. A little difference on laces pattern should be acceptable.

Fanplusfriend reserves the legal right to REFUSE unauthorized returns.