FAQ

Cleaning & Care Suggestion How to fold and wash my hoop pannier? How do I wash this skirt? How to clean a wig? How to zip a new zipper?	Current Product How to wear the vest of Chinese/Japanese gown? How to wear the apron of Alice dress? How to fold a cravat and bowknot? A Simple Way to Choose A Pannier for Knee length/Mid-calf length Dress/Skirt Can I order custom size for Last Chance items? Is there any difference for Lady and Man version? It seems there is smell on the costume? tailor chalk
Size How to chose pre-made size (for instant shipping item)? How to submit my custom size (for make to order item)? Corset size	Modify/Custom Request What kind of personal changes I can request on my order? And How to send my request? Can I request rush making (for make-to-order items)?
Discounts How to use Fanplusfriend VIP coupon code Sale items Worldwide free shipping for orders over $650 Holiday sale/promotions	Status of order What is the difference between "awaiting fulfillment" and "awaiting shipment"? Can I request rush making when my order is in process?
Shipping I received my package, why the dress marked $20 on the invoice? What is the shipping cost? Do you have other shipping services that are available? what the cheapest one you have? Hi, why the package i received marked as "sample"?	Wholesale and Media We provide wholesale service, please contact us about the details
Commission Could you sew costumes from magazine photos? I was wandering if you took requests for character costumes you don't have on your store listing.	Other Design Contest Are you who answer to the live help the ones who actually make the costumes? doll costume product quality